Cigars Return Policy

Returns must be initiated by mail within 30 days from the date of purchase. Please refer to the details below. Just Smoke Cigars reserves the right to modify this return policy at any time without prior notice.

Returns for Boxed or Bundled Cigars 

For cigars by the box or bundle of 20 cigars or more, we allow a 2 stick allowance but the remaining cigars must be returned in order to receive full merchandise credit, less shipping charges. If you try more than 2, pro-rata credit is applied, less shipping charges. This includes having cigars in their cellophane wrappers. Please keep the original packaging and any accessories to return with the item and do not return any cut or smoked cigars, as this may affect your refund.

Returns for Samplers Cigars 

For samplers and 5-packs, items must be returned in their original, unopened condition to qualify for a full refund. This includes cigars that are still in their cellophane wrappers. Please keep the original packaging and any accessories for the return, and do not return any cut or smoked cigars, as this may affect your refund.

Important Note on Promotional Items

If your order included a promotional item, it must also be returned. Not returning the promotional item will result in a charge for its full retail value.

Lighters Return Policy

• Lighters must be returned empty, without butane. For safety reasons, any lighter returned with fuel will not be accepted.

Humidor Return Policy

• If a humidor is not damaged and you wish to return it, it must not be seasoned prior to return.
• Seasoned humidors are non-returnable due to the integrity of the product and our inability to resell it.

All Other Merchandise

For items other than cigars, pipe tobacco, lighters, or humidors, returns are accepted within 30 days of receipt for an exchange, credit, or refund. Items must be in new condition and in their original packaging, unless they are defective or damaged. Processing returns typically takes 3-10 business days from the date we receive the return.

Additional Return Guidelines

• Any “dollar off” or “percentage off” coupons used in the purchase will be prorated based on the value of returned items.
• If your order included a free promotional item, it must be returned with the original order to receive full credit.
• Cut, lit, or smoked cigars are not eligible for return or refund.
• Bonus items must be returned with the order to avoid additional charges.

Refund of Original Shipping Charges

Your original shipping fee will be refunded only if:

• The item is defective
• We shipped the wrong item
• The item was damaged in transit.

Need help?

Contact us at info@justsmokecigars.com for questions related to refunds and returns.